Shipping policy

At NeoTimes, we ensure that every timepiece is carefully packed and delivered with the highest level of care and reliability.

Shipping Coverage

We currently ship across India.

Order Processing

All orders are processed and dispatched within 1–2 business days, excluding Sundays and public holidays. Once dispatched, you will receive shipment confirmation along with tracking details.

Delivery Timeline

Orders are typically delivered within 3–7 business days after dispatch. Delivery times may slightly vary depending on your location, courier partner, and unforeseen circumstances.

Shipping Charges

We offer free shipping on all orders across India — no hidden charges.

Courier Partners

We work with multiple trusted courier partners to ensure safe and timely delivery of your order.

Cash on Delivery (COD)

Cash on Delivery orders are accepted only after direct confirmation via WhatsApp. Please contact us on WhatsApp before placing a COD order. Orders placed without confirmation may not be processed.

Order Accuracy

NeoTimes is not responsible for delivery delays caused by incorrect or incomplete shipping details provided by the customer. Please ensure that your address and contact information are accurate at checkout.

Damaged or Incorrect Orders

In the rare event that you receive a damaged or incorrect product, please report the issue within 3 days of delivery.
An unboxing/opening video is mandatory as proof for all replacement requests.

• Replacement only will be provided

• Requests without an opening video may not be accepted

Support

For any shipping-related queries or assistance, feel free to contact us via Email or WhatsApp through our official support channels.